[Sponsored by Frequentis]

As the demands on critical control rooms and operations centres grow, public safety organisations face the challenge of managing complex incidents, allocating resources efficiently, and coordinating across agencies. 

Empowering teams through technology

Frequentis’ modular Control Room Solution (CRS) has been designed to meet these needs, empowering teams to deliver better results for their communities.

It combines advanced multi-channel communication, collaboration and incident management tools within an integrated, modular platform. Operators can make faster, smarter decisions when responding to public contact requests, coordinating resources for emergencies, or working with partner agencies thanks to real-time data, map-centric operations, and intuitive role-based user interfaces. The modular architecture ensures flexibility, resilience and scalability, supporting both on-premises and cloud deployments.

Benefits Achieved

Our ability to provide cloud deployments enables our customers to reduce their infrastructure requirements and simplify maintenance. For example, West Yorkshire Fire & Rescue Service (WYFRS) in the United Kingdom became the first UK emergency service to operate a fully cloud-based control room hosted on Microsoft Azure. This system streamlines voice, data and dispatch operations, and integrates with mobile data terminals and the Airwave radio network. It supports 40 fire stations that serve over 2.2 million people. This flexible cloud deployment model enables WYFRS to adapt as future needs evolve.

Cloud-based system transforms ambulance control rooms | Frequentis

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Modern control rooms use additional media, such as video and pictures, to provide at-scene intelligence. North West Fire Control (NWFC) in the United Kingdom uses our CRS — which includes the innovative FlagMii chat, file-sharing and video-feed solution — to provide real-time situational awareness. It connects all four regional fire services, enabling efficient emergency call handling and incident response.

The Gibraltar Health Authority (GHA) adopted our Computer-Aided Dispatch (CAD) solution, Unique Command & Control, and Mobile Data Terminal (MDT) modules, now part of the CRS suite, to modernise emergency medical services for Gibraltar’s 40,000 residents. This integration has improved the efficiency of emergency call triage, dispatch and incident management. It demonstrates how our modular CRS suite, which is built on open standards, allows customers to select the components they require.

Case Study: Gibraltar Health Authority

Sophisticated, multi-agency support enables coordination among emergency services. GO p.l.c., Malta’s leading communications provider, implemented the Unique module for the Emergency Medical Services (EMS), fire and police operations, and 112 call-taking operations. This has improved the coordination and operational efficiency of Malta’s national emergency services.

As the first Command & Control application to receive the Priority Dispatch ProQA Paramount Titanium international certification, it offers unparalleled integration with the market-leading triage support system. Azienda Zero Piemonte in Italy makes full use of this, with the Unique module continuously modernising EMS and public safety operations to support seamless collaboration and improved outcomes.

People first

The Frequentis CRS is more than just a technical solution; it’s also a tool for building stronger teams. As control rooms evolve, we remain committed to people-first innovation that empowers teams, improves outcomes and makes communities safer.

Meet Frequentis at the Critical Control Rooms World Congress in Madrid, 9–11 December 2025, and discover how our CRS is shaping the future of public safety.